/* Professional Cal.com-Inspired Design System */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');

:root {
    /* Minimal Cal.com Color Palette (Black, White, Grey) */
    --color-white: #ffffff;
    --color-gray-50: #fafafa;
    --color-gray-100: #f5f5f5;
    --color-gray-200: #eeeeee;
    --color-gray-300: #e0e0e0;
    --color-gray-400: #bdbdbd;
    --color-gray-500: #9e9e9e;
    --color-gray-600: #757575;
    --color-gray-700: #616161;
    --color-gray-800: #424242;
    --color-gray-900: #212121;

    /* No colors - monochrome only */
    --color-primary: var(--color-gray-900);
    --color-primary-hover: var(--color-gray-800);

    /* Status colors - monochrome variations */
    --color-success: var(--color-gray-600);
    --color-warning: var(--color-gray-500);
    --color-error: var(--color-gray-700);

    /* Spacing */
    --space-1: 0.25rem;
    --space-2: 0.5rem;
    --space-3: 0.75rem;
    --space-4: 1rem;
    --space-5: 1.25rem;
    --space-6: 1.5rem;
    --space-8: 2rem;
    --space-10: 2.5rem;
    --space-12: 3rem;

    /* Slightly rounded border radius for buttons */
    --radius-sm: 4px;
    --radius-md: 6px;
    --radius-lg: 8px;
    --radius-xl: 12px;

    /* Sleek Shadows (Cal.com minimal style) */
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
    --shadow-md: 0 1px 3px rgba(0, 0, 0, 0.1), 0 1px 2px rgba(0, 0, 0, 0.06);
    --shadow-lg: 0 4px 6px rgba(0, 0, 0, 0.05), 0 2px 4px rgba(0, 0, 0, 0.05);
    --shadow-xl: 0 10px 15px rgba(0, 0, 0, 0.08), 0 4px 6px rgba(0, 0, 0, 0.05);
}

* {
    box-sizing: border-box;
}

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    font-size: 14px;
    line-height: 1.5;
    color: var(--color-gray-900);
    background-color: var(--color-white);
    margin: 0;
    padding: 0;
    overflow-x: hidden;
    font-weight: 400;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

/* Layout */
.app-layout {
    display: flex;
    min-height: 100vh;
}

/* Sidebar */
.sidebar {
    width: 280px;
    background: white;
    border-right: 1px solid var(--color-gray-200);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: 1000;
    box-shadow: var(--shadow-lg);
}

.sidebar-header {
    padding: var(--space-5);
    border-bottom: 1px solid var(--color-gray-200);
}

.logo {
    display: flex;
    align-items: center;
    gap: var(--space-3);
}

.logo-text {
    font-size: 20px;
    font-weight: 700;
    color: var(--color-gray-900);
    letter-spacing: -0.025em;
}

.sidebar-nav {
    flex: 1;
    padding: var(--space-4) 0;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: var(--space-3);
    padding: var(--space-2) var(--space-4);
    color: var(--color-gray-600);
    text-decoration: none;
    transition: all 0.15s ease;
    border-radius: var(--radius-md);
    margin: 2px var(--space-2);
    position: relative;
    font-weight: 400;
}

.nav-item:hover {
    background-color: var(--color-gray-100);
    color: var(--color-gray-900);
}

.nav-item.active {
    background: var(--color-gray-100);
    color: var(--color-gray-900);
    font-weight: 500;
}

.nav-item.active::before {
    content: '';
    position: absolute;
    left: 0;
    top: 50%;
    transform: translateY(-50%);
    width: 2px;
    height: 16px;
    background: var(--color-gray-900);
    border-radius: 0 1px 1px 0;
}

.nav-icon {
    flex-shrink: 0;
}

.sidebar-footer {
    padding: var(--space-4) 0;
    border-top: 1px solid var(--color-gray-200);
}

.logout-btn {
    border: none;
    background: none;
    width: 100%;
    cursor: pointer;
    color: var(--color-error);
}

.logout-btn:hover {
    background-color: rgba(239, 68, 68, 0.1);
    color: var(--color-error);
}

/* Main Content */
.main-content {
    flex: 1;
    margin-left: 280px;
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

/* Top Header */
.top-header {
    background: var(--color-white);
    padding: var(--space-4) var(--space-6);
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid var(--color-gray-200);
}

.header-left {
    display: flex;
    align-items: center;
    gap: var(--space-4);
}

.page-title {
    font-size: 24px;
    font-weight: 700;
    color: var(--color-gray-900);
    margin: 0;
    letter-spacing: -0.025em;
}

.header-right {
    display: flex;
    align-items: center;
    gap: var(--space-6);
}

.search-box {
    position: relative;
    display: flex;
    align-items: center;
}

.search-box input {
    width: 320px;
    padding: var(--space-3) var(--space-4) var(--space-3) var(--space-10);
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-lg);
    background: var(--color-gray-50);
    font-size: 14px;
    transition: all 0.2s ease;
}

.search-box input:focus {
    outline: none;
    border-color: var(--color-primary-500);
    background: white;
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.1);
}

.search-icon {
    position: absolute;
    left: var(--space-3);
    color: var(--color-gray-400);
    pointer-events: none;
}

.user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--color-gray-500);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    transition: all 0.2s ease;
}

.user-avatar:hover {
    background: var(--color-gray-400);
}

/* Buttons */
.btn-primary {
    background: var(--color-gray-900);
    color: var(--color-white);
    border: 1px solid var(--color-gray-900);
    padding: var(--space-2) var(--space-4);
    border-radius: var(--radius-md);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    box-shadow: none;
}

.btn-primary:hover {
    background: var(--color-gray-800);
    border-color: var(--color-gray-800);
    box-shadow: var(--shadow-sm);
}

.btn-secondary {
    background: var(--color-white);
    color: var(--color-gray-700);
    border: 1px solid var(--color-gray-300);
    padding: var(--space-2) var(--space-4);
    border-radius: var(--radius-md);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
    box-shadow: none;
}

.btn-secondary:hover {
    background: var(--color-gray-50);
    border-color: var(--color-gray-400);
    color: var(--color-gray-900);
}

.btn-danger {
    background: var(--color-error);
    color: white;
    border: none;
    padding: var(--space-3) var(--space-6);
    border-radius: var(--radius-lg);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
}

.btn-danger:hover {
    background: var(--color-gray-800);
    transform: translateY(-1px);
    box-shadow: var(--shadow-md);
}

.btn-small {
    padding: var(--space-2) var(--space-4);
    font-size: 12px;
    border-radius: var(--radius-md);
}


/* Sections */
.section {
    display: none;
}

.section.active {
    display: block;
}

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

/* Dashboard */
.dashboard-content {
    padding: var(--space-8);
}

.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--space-5);
    margin-bottom: var(--space-8);
}

.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--space-6);
}

.dashboard-search {
    display: flex;
    gap: var(--space-3);
    align-items: center;
}

.dashboard-search .search-input {
    padding: var(--space-3) var(--space-4);
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-md);
    font-size: var(--text-sm);
    width: 250px;
}

.dashboard-search .status-filter {
    padding: var(--space-3) var(--space-4);
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-md);
    font-size: var(--text-sm);
    background: white;
}

.metric-card.clickable {
    cursor: pointer;
    transition: all 0.2s ease;
}

.metric-card.clickable:hover {
    box-shadow: var(--shadow-md);
}

.recent-requests-section {
    margin-bottom: var(--space-8);
}

.recent-requests-section h4 {
    margin: 0 0 var(--space-4) 0;
    color: var(--color-gray-900);
}

.recent-requests-list {
    background: white;
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-gray-200);
    overflow: hidden;
}

.recent-request-item {
    padding: var(--space-4);
    border-bottom: 1px solid var(--color-gray-100);
    display: flex;
    justify-content: space-between;
    align-items: center;
    transition: background-color 0.2s ease;
}

.recent-request-item:hover {
    background-color: var(--color-gray-50);
}

.recent-request-item:last-child {
    border-bottom: none;
}

.recent-request-content {
    flex: 1;
}

.recent-request-title {
    font-weight: 500;
    color: var(--color-gray-900);
    margin-bottom: var(--space-1);
}

.recent-request-meta {
    font-size: var(--text-sm);
    color: var(--color-gray-600);
}

.recent-request-status {
    padding: var(--space-2) var(--space-3);
    border-radius: var(--radius-sm);
    font-size: var(--text-xs);
    font-weight: 500;
    text-transform: uppercase;
}

.recent-request-status.open {
    background-color: var(--color-orange-100);
    color: var(--color-orange-800);
}

.recent-request-status.in_progress {
    background-color: var(--color-blue-100);
    color: var(--color-blue-800);
}

.recent-request-status.closed {
    background-color: var(--color-green-100);
    color: var(--color-green-800);
}

.metric-card {
    background: var(--color-white);
    padding: var(--space-3);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--color-gray-200);
    transition: all 0.15s ease;
    display: flex;
    align-items: center;
    gap: var(--space-3);
    min-height: 65px;
}

.metric-card:hover {
    box-shadow: var(--shadow-sm);
    border-color: var(--color-gray-200);
}

.metric-icon {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-lg);
    background: var(--color-gray-50);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--color-primary-600);
    flex-shrink: 0;
}

.metric-content {
    flex: 1;
}

.metric-value {
    font-size: 32px;
    font-weight: 700;
    color: var(--color-gray-900);
    margin: 0 0 var(--space-1) 0;
    letter-spacing: -0.025em;
}

.metric-label {
    font-size: 14px;
    font-weight: 500;
    color: var(--color-gray-600);
    margin: 0;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.dashboard-actions {
    display: flex;
    gap: var(--space-4);
    margin-bottom: var(--space-8);
}

.filters-section {
    padding: var(--space-6);
    border-bottom: 1px solid var(--color-gray-200);
    background: var(--color-gray-50);
}

.filters {
    display: flex;
    gap: var(--space-6);
    align-items: center;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: var(--space-3);
}

.filter-group label {
    font-weight: 500;
    color: var(--color-gray-700);
    font-size: 14px;
}

.filter-group input,
.filter-group select {
    min-width: 200px;
}

.header-actions {
    display: flex;
    gap: var(--space-3);
}

/* Lists */
.requests-section, .kb-section {
    padding: var(--space-8);
}

#requests-list, #kb-articles-list {
    background: white;
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--color-gray-200);
    overflow: hidden;
}

.requests-header, .kb-header {
    padding: var(--space-6);
    border-bottom: 1px solid var(--color-gray-200);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.requests-header h3, .kb-header h3 {
    font-size: 18px;
    font-weight: 600;
    color: var(--color-gray-900);
    margin: 0;
}

.request-item, .kb-item {
    padding: var(--space-4) var(--space-6);
    border-bottom: 1px solid var(--color-gray-200);
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.request-item:hover, .kb-item:hover {
    background: var(--color-gray-50);
    transform: translateX(2px);
}

.request-item:last-child, .kb-item:last-child {
    border-bottom: none;
}

.request-info, .kb-info {
    flex: 1;
}

.request-title, .kb-title {
    font-weight: 500;
    color: var(--color-gray-900);
    margin-bottom: var(--space-1);
}

.request-meta, .kb-meta {
    font-size: 12px;
    color: var(--color-gray-500);
    display: flex;
    gap: var(--space-4);
    align-items: center;
}

.request-status, .kb-status {
    padding: var(--space-1) var(--space-3);
    border-radius: var(--radius-md);
    font-size: 11px;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open { background: var(--color-gray-100); color: var(--color-gray-700); }
.status-in-progress { background: var(--color-gray-200); color: var(--color-gray-800); }
.status-closed { background: var(--color-gray-50); color: var(--color-gray-600); }

.request-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 10px;
}

.request-title {
    font-weight: bold;
    color: var(--color-gray-800);
}

.request-meta {
    font-size: 12px;
    color: var(--color-gray-500);
}

.request-description {
    color: var(--color-gray-600);
    margin-bottom: 10px;
}

.request-status {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: bold;
    text-transform: uppercase;
}

.status-open {
    background-color: var(--color-gray-600);
    color: var(--color-white);
}

.status-in_progress {
    background-color: var(--color-gray-500);
    color: var(--color-white);
}

.status-closed {
    background-color: var(--color-gray-400);
    color: var(--color-gray-900);
}

/* Filters */
.filters {
    margin-bottom: 20px;
    display: flex;
    gap: 15px;
}

.filters select, .filters input {
    padding: 8px 12px;
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-md);
    font-size: 14px;
}

/* Modals */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(15, 23, 42, 0.6);
    backdrop-filter: blur(4px);
    z-index: 1000;
    align-items: center;
    justify-content: center;
    padding: var(--space-4);
}

.modal.show {
    display: flex;
}

.modal-content {
    background: var(--color-white);
    border-radius: var(--radius-lg);
    max-width: 600px;
    width: 100%;
    max-height: 90vh;
    overflow: hidden;
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--color-gray-200);
}

.modal-content.large {
    max-width: 800px;
}

.edit-mode .detail-section {
    background: var(--color-gray-50);
    padding: 15px;
    margin-bottom: 10px;
    border-radius: var(--radius-md);
    border-left: 4px solid var(--color-gray-400);
}

.edit-mode .detail-label {
    font-weight: bold;
    margin-bottom: 8px;
    display: block;
}

.modal-header {
    padding: var(--space-6) var(--space-8);
    border-bottom: 1px solid var(--color-gray-200);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.modal-title {
    font-size: 20px;
    font-weight: 600;
    color: var(--color-gray-900);
    margin: 0;
}

.modal-close {
    background: none;
    border: none;
    font-size: 24px;
    color: var(--color-gray-400);
    cursor: pointer;
    padding: var(--space-1);
    border-radius: var(--radius-md);
    transition: all 0.2s ease;
}

.modal-close:hover {
    background: var(--color-gray-100);
    color: var(--color-gray-600);
}

.modal-body {
    padding: var(--space-8);
    max-height: calc(90vh - 140px);
    overflow-y: auto;
}

/* Forms */
.form-group {
    margin-bottom: var(--space-6);
}

.form-group label {
    display: block;
    margin-bottom: var(--space-2);
    font-weight: 500;
    color: var(--color-gray-700);
    font-size: 14px;
}

.form-group input,
.form-group input,
.form-group select,
.form-group textarea {
    width: 100%;
    padding: var(--space-2) var(--space-3);
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-md);
    font-size: 14px;
    background: var(--color-white);
    transition: all 0.15s ease;
    font-family: inherit;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--color-gray-500);
    box-shadow: 0 0 0 2px rgba(158, 158, 158, 0.1);
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--color-primary-500);
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 100px;
    line-height: 1.5;
}

.form-group select {
    background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='m6 8 4 4 4-4'/%3e%3c/svg%3e");
    background-position: right var(--space-3) center;
    background-repeat: no-repeat;
    background-size: 16px;
    padding-right: var(--space-10);
}

.form-actions {
    padding: var(--space-6) var(--space-8);
    border-top: 1px solid var(--color-gray-200);
    display: flex;
    justify-content: flex-end;
    gap: var(--space-3);
}

/* Enhanced Form Styles */
.request-form {
    padding: 0;
}

.form-grid {
    display: flex;
    flex-direction: column;
    gap: var(--space-8);
}

.form-section {
    padding: var(--space-6);
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-gray-200);
}

.form-section.full-width {
    grid-column: 1 / -1;
}

.form-section-title {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-size: 16px;
    font-weight: 600;
    color: var(--color-gray-900);
    margin: 0 0 var(--space-4) 0;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-4);
}

@media (max-width: 768px) {
    .form-row {
        grid-template-columns: 1fr;
    }
}

.required {
    color: var(--color-gray-700);
    font-weight: 600;
}

.form-help {
    margin-top: var(--space-2);
}

.form-help small {
    color: var(--color-gray-500);
    font-size: 12px;
    display: flex;
    align-items: center;
    gap: var(--space-1);
}

/* Form Validation Styles */
.form-group.error input,
.form-group.error select,
.form-group.error textarea {
    border-color: var(--color-error);
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.1);
}

.form-group.error label {
    color: var(--color-error);
}

.form-error {
    color: var(--color-error);
    font-size: 12px;
    margin-top: var(--space-1);
    display: flex;
    align-items: center;
    gap: var(--space-1);
}

.form-group.success input,
.form-group.success select,
.form-group.success textarea {
    border-color: var(--color-success);
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}

/* Modal Enhancements */
.modal-title-section {
    display: flex;
    align-items: center;
    gap: var(--space-4);
    flex: 1;
}

.modal-icon {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-lg);
    background: var(--color-gray-50);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--color-primary-600);
    flex-shrink: 0;
}

.modal-title {
    font-size: 20px;
    font-weight: 700;
    color: var(--color-gray-900);
    margin: 0 0 var(--space-1) 0;
}

.modal-subtitle {
    font-size: 14px;
    color: var(--color-gray-600);
    margin: 0;
    font-weight: 400;
}

/* Responsive Design */
@media (max-width: 1024px) {
    .sidebar {
        width: 240px;
    }

    .main-content {
        margin-left: 240px;
    }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
        transition: transform 0.3s ease;
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-left: 0;
    }

    .top-header {
        padding: var(--space-4) var(--space-6);
    }

    .page-title {
        font-size: 20px;
    }

    .search-box {
        width: 250px;
    }

    .metrics-grid {
        grid-template-columns: 1fr;
        gap: var(--space-4);
    }

    .filters {
        flex-direction: column;
        align-items: stretch;
        gap: var(--space-4);
    }

    .filter-group input,
    .filter-group select {
        min-width: auto;
    }

    .header-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .modal-content {
        margin: var(--space-4);
        width: calc(100% - 2 * var(--space-4));
        max-height: calc(100vh - 2 * var(--space-4));
    }
}

@media (max-width: 480px) {
    .top-header {
        flex-direction: column;
        gap: var(--space-4);
        align-items: stretch;
    }

    .header-left,
    .header-right {
        justify-content: center;
    }

    .search-box {
        width: 100%;
    }

    .user-avatar {
        margin-left: auto;
    }

    .metric-card {
        padding: var(--space-4);
    }

    .metric-value {
        font-size: 24px;
    }

    .modal-header,
    .modal-body {
        padding: var(--space-4) var(--space-6);
    }
}

/* Request Detail & Edit Views */
.request-detail-view, .request-edit-view {
    padding: 0;
}

.detail-grid, .edit-grid {
    display: flex;
    flex-direction: column;
    gap: var(--space-8);
}

.detail-section, .edit-section {
    padding: var(--space-6);
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-gray-200);
}

.detail-section.full-width, .edit-section.full-width {
    grid-column: 1 / -1;
}

.detail-section-title, .edit-section-title {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-size: 16px;
    font-weight: 600;
    color: var(--color-gray-900);
    margin: 0 0 var(--space-4) 0;
}

.detail-items {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
}

.detail-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-3) var(--space-4);
    background: white;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
}

.detail-label {
    font-weight: 500;
    color: var(--color-gray-600);
    font-size: 14px;
}

.detail-value {
    font-weight: 600;
    color: var(--color-gray-900);
    text-align: right;
}

.priority-low { color: var(--color-gray-600); }
.priority-medium { color: var(--color-gray-700); }
.priority-high { color: var(--color-gray-800); }
.priority-critical { color: var(--color-gray-900); }

.status-select {
    padding: var(--space-2) var(--space-3);
    border: 1px solid var(--color-gray-300);
    border-radius: var(--radius-md);
    background: white;
    font-weight: 500;
    color: var(--color-gray-900);
}

.description-content, .solution-content {
    padding: var(--space-4);
    background: white;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
    line-height: 1.6;
    white-space: pre-wrap;
}

.ai-recommendation {
    padding: var(--space-4);
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-300);
    color: var(--color-gray-800);
    line-height: 1.6;
}

.ai-reply-content {
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
}

.ai-reply {
    padding: var(--space-4);
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
    color: var(--color-gray-800);
    line-height: 1.6;
    white-space: pre-wrap;
}

.action-buttons-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--space-3);
}

.edit-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-4);
    margin-bottom: var(--space-4);
}

/* KB Detail & Edit Views */
.kb-detail-view, .kb-edit-view {
    padding: 0;
}

.kb-detail-grid, .kb-edit-grid {
    display: flex;
    flex-direction: column;
    gap: var(--space-8);
}

.kb-detail-section, .kb-edit-section {
    padding: var(--space-6);
    background: var(--color-gray-50);
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-gray-200);
}

.kb-detail-section.full-width, .kb-edit-section.full-width {
    grid-column: 1 / -1;
}

.kb-detail-section-title, .kb-edit-section-title {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    font-size: 16px;
    font-weight: 600;
    color: var(--color-gray-900);
    margin: 0 0 var(--space-4) 0;
}

.kb-detail-items {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
}

.kb-detail-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-3) var(--space-4);
    background: white;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
}

.kb-detail-label {
    font-weight: 500;
    color: var(--color-gray-600);
    font-size: 14px;
}

.kb-detail-value {
    font-weight: 600;
    color: var(--color-gray-900);
    text-align: right;
}

.confidence-rating {
    display: flex;
    align-items: center;
    gap: var(--space-2);
}

.confidence-stars {
    display: flex;
    gap: 2px;
}

.star {
    color: var(--color-gray-300);
    font-size: 14px;
}

.star.filled {
    color: var(--color-gray-600);
}

.confidence-text {
    font-weight: 500;
    color: var(--color-gray-700);
    font-size: 14px;
}

.tags-display {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-2);
}

.tag {
    background: var(--color-primary-100);
    color: var(--color-primary-700);
    padding: var(--space-1) var(--space-3);
    border-radius: var(--radius-md);
    font-size: 12px;
    font-weight: 500;
    border: 1px solid var(--color-primary-200);
}

.kb-tags {
    display: flex;
    gap: var(--space-1);
    margin-top: var(--space-2);
    flex-wrap: wrap;
}

.kb-tag, .kb-tag-more {
    background: var(--color-gray-100);
    color: var(--color-gray-600);
    padding: 2px var(--space-2);
    border-radius: var(--radius-sm);
    font-size: 11px;
    font-weight: 500;
}

.kb-tag-more {
    background: var(--color-gray-200);
    color: var(--color-gray-700);
}

.kb-problem-content, .kb-solution-content {
    padding: var(--space-4);
    background: white;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-gray-200);
    line-height: 1.6;
}

.kb-solution-content {
    white-space: pre-wrap;
}

.kb-actions-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--space-3);
}

@media (max-width: 768px) {
    .edit-row {
        grid-template-columns: 1fr;
    }

    .action-buttons-grid, .kb-actions-grid {
        grid-template-columns: 1fr;
    }

    .detail-item, .kb-detail-item {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--space-1);
    }

    .detail-value, .kb-detail-value {
        text-align: left;
    }
}

.action-buttons {
    display: flex;
    gap: 10px;
    margin-top: 15px;
}

/* Loading and messages */
.loading {
    text-align: center;
    padding: 40px;
    color: var(--color-gray-500);
}

.error {
    background-color: var(--color-gray-100);
    color: var(--color-gray-800);
    padding: 15px;
    border-radius: 6px;
    margin-bottom: 20px;
    border: 1px solid var(--color-gray-300);
}

.success {
    background-color: var(--color-gray-50);
    color: var(--color-gray-700);
    padding: 15px;
    border-radius: 6px;
    margin-bottom: 20px;
    border: 1px solid var(--color-gray-200);
}

/* Responsive Design */
@media (max-width: 1024px) {
    .sidebar {
        width: 240px;
    }

    .main-content {
        margin-left: 240px;
    }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
        transition: transform 0.3s ease;
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-left: 0;
    }

    .top-header {
        padding: var(--space-4) var(--space-6);
    }

    .page-title {
        font-size: 20px;
    }

    .search-box {
        width: 250px;
    }

    .metrics-grid {
        grid-template-columns: 1fr;
        gap: var(--space-4);
    }

    .filters {
        flex-direction: column;
        align-items: stretch;
        gap: var(--space-4);
    }

    .filter-group input,
    .filter-group select {
        min-width: auto;
    }

    .header-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .modal-content {
        margin: var(--space-4);
        width: calc(100% - 2 * var(--space-4));
        max-height: calc(100vh - 2 * var(--space-4));
    }
}

@media (max-width: 480px) {
    .top-header {
        flex-direction: column;
        gap: var(--space-4);
        align-items: stretch;
    }

    .header-left,
    .header-right {
        justify-content: center;
    }

    .search-box {
        width: 100%;
    }

    .user-avatar {
        margin-left: auto;
    }

    .metric-card {
        padding: var(--space-4);
    }

    .metric-value {
        font-size: 24px;
    }

    .modal-header,
    .modal-body {
        padding: var(--space-4) var(--space-6);
    }
}

/* Charts */
.charts-section {
    background: white;
    padding: 20px;
    border-radius: 8px;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
    margin-bottom: 30px;
}

.charts-section h3 {
    margin-top: 0;
    margin-bottom: 20px;
    color: var(--color-gray-800);
}

.chart-container {
    position: relative;
    height: 300px;
    width: 100%;
}

/* User Dropdown Menu */
.user-menu {
    position: relative;
}

.user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--color-gray-500);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    transition: all 0.2s ease;
    box-shadow: var(--shadow-sm);
}

.user-avatar:hover {
    background: var(--color-gray-400);
}

.user-avatar svg {
    width: 20px;
    height: 20px;
}

.user-dropdown {
    position: absolute;
    top: 100%;
    right: 0;
    width: 280px;
    background: white;
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    border: 1px solid var(--color-gray-200);
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all 0.2s ease;
    z-index: 1000;
    margin-top: 8px;
}

.user-dropdown.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.user-info {
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
    border-bottom: 1px solid var(--color-gray-100);
}

.user-avatar-large {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background: var(--color-gray-500);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    flex-shrink: 0;
}

.user-avatar-large svg {
    width: 24px;
    height: 24px;
}

.user-details {
    flex: 1;
    min-width: 0;
}

.user-name {
    font-weight: 600;
    font-size: 16px;
    color: var(--color-gray-900);
    margin-bottom: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-role {
    font-size: 14px;
    color: var(--color-gray-500);
    text-transform: capitalize;
}

.dropdown-divider {
    height: 1px;
    background: var(--color-gray-100);
    margin: 0;
}

.dropdown-item {
    width: 100%;
    padding: 16px 20px;
    background: none;
    border: none;
    text-align: left;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 14px;
    font-weight: 500;
    color: var(--color-gray-700);
    transition: all 0.2s ease;
    border-radius: 0 0 var(--radius-lg) var(--radius-lg);
}

.dropdown-item:hover {
    background: var(--color-gray-50);
    color: var(--color-gray-900);
}

.dropdown-item svg {
    width: 16px;
    height: 16px;
    color: var(--color-gray-400);
    flex-shrink: 0;
}

.dropdown-item:hover svg {
    color: var(--color-gray-600);
}

/* Responsive adjustments */
@media (max-width: 768px) {
    .user-dropdown {
        width: 260px;
        right: -20px;
    }

    .user-info {
        padding: 16px;
    }

    .dropdown-item {
        padding: 14px 16px;
    }
}

/* Voice Ticket Styles */
.voice-state {
    text-align: center;
    padding: var(--space-6);
}

.voice-instructions {
    margin-bottom: var(--space-6);
}

.voice-instructions ol {
    text-align: left;
    max-width: 400px;
    margin: 0 auto;
    padding-left: var(--space-4);
}

.voice-instructions li {
    margin-bottom: var(--space-2);
    color: var(--color-gray-600);
}

.voice-actions {
    display: flex;
    gap: var(--space-3);
    justify-content: center;
    flex-wrap: wrap;
}

.recording-indicator {
    position: relative;
    display: inline-block;
    margin-bottom: var(--space-4);
}

.recording-pulse {
    width: 80px;
    height: 80px;
    border: 3px solid var(--color-gray-300);
    border-radius: 50%;
    position: relative;
    margin: 0 auto;
}

.recording-pulse::before {
    content: '';
    position: absolute;
    top: -3px;
    left: -3px;
    right: -3px;
    bottom: -3px;
    border: 3px solid var(--color-error);
    border-radius: 50%;
    animation: pulse 2s infinite;
}

.recording-icon {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    color: var(--color-error);
}

.recording-status h4 {
    color: var(--color-error);
    margin-bottom: var(--space-2);
}

.recording-timer {
    font-size: 24px;
    font-weight: 600;
    color: var(--color-error);
    margin: var(--space-2) 0;
}

.processing-indicator {
    position: relative;
    display: inline-block;
    margin-bottom: var(--space-4);
}

.processing-spinner {
    width: 80px;
    height: 80px;
    border: 3px solid var(--color-gray-300);
    border-top: 3px solid var(--color-primary);
    border-radius: 50%;
    animation: spin 1s linear infinite;
    margin: 0 auto;
}

.processing-icon {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    color: var(--color-primary);
}

.processing-status h4 {
    color: var(--color-primary);
    margin-bottom: var(--space-2);
}

.voice-transcript, .ai-analysis {
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    padding: var(--space-4);
    margin-bottom: var(--space-4);
    text-align: left;
}

.voice-transcript h4, .ai-analysis h4 {
    margin-top: 0;
    margin-bottom: var(--space-3);
    color: var(--color-gray-700);
}

.transcript-content {
    background: white;
    padding: var(--space-3);
    border-radius: var(--radius-sm);
    border: 1px solid var(--color-gray-200);
    font-style: italic;
    color: var(--color-gray-600);
}

.analysis-content {
    background: white;
    padding: var(--space-3);
    border-radius: var(--radius-sm);
    border: 1px solid var(--color-gray-200);
}

.analysis-item {
    margin-bottom: var(--space-3);
}

.analysis-item:last-child {
    margin-bottom: 0;
}

.confidence-badge {
    display: inline-block;
    padding: 2px var(--space-2);
    border-radius: var(--radius-sm);
    font-size: 12px;
    font-weight: 500;
    text-transform: uppercase;
}

.confidence-high {
    background: var(--color-success);
    color: white;
}

.confidence-medium {
    background: var(--color-warning);
    color: white;
}

.confidence-low {
    background: var(--color-error);
    color: white;
}

.tag {
    display: inline-block;
    background: var(--color-gray-200);
    color: var(--color-gray-700);
    padding: 2px var(--space-2);
    border-radius: var(--radius-sm);
    font-size: 12px;
    margin-right: var(--space-1);
    margin-bottom: var(--space-1);
}

.error-message {
    background: var(--color-error);
    color: white;
    padding: var(--space-4);
    border-radius: var(--radius-md);
    text-align: center;
}

.error-message h4 {
    margin-top: 0;
    margin-bottom: var(--space-2);
}

.analysis-loading {
    color: var(--color-gray-500);
    font-style: italic;
}

/* Live Transcript Display */
.live-transcript-display {
    background: var(--color-gray-50);
    border-radius: var(--radius-md);
    padding: var(--space-4);
    margin: var(--space-4) 0;
    border: 1px solid var(--color-gray-200);
}

.transcript-header {
    font-weight: 600;
    color: var(--color-gray-700);
    margin-bottom: var(--space-2);
    font-size: 14px;
}

.live-transcript-text {
    min-height: 40px;
    background: white;
    padding: var(--space-3);
    border-radius: var(--radius-sm);
    border: 1px solid var(--color-gray-200);
    font-family: inherit;
    font-size: 14px;
    line-height: 1.4;
    color: var(--color-gray-800);
    white-space: pre-wrap;
}

.live-transcript-text:empty::before {
    content: "...";
    color: var(--color-gray-400);
}

/* Animations */
@keyframes pulse {
    0% {
        transform: scale(1);
        opacity: 1;
    }
    50% {
        transform: scale(1.1);
        opacity: 0.7;
    }
    100% {
        transform: scale(1);
        opacity: 1;
    }
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}